99dewa Privacy Policy

This page describes what we collect when you use 99dewa and how we keep that data protected. When you register, deposit, or withdraw funds through our platform, we collect personal information necessary to verify your identity, process your transactions, and comply with local regulatory requirements in supported jurisdictions.

We at 99dewa use industry-standard encryption and security practices to safeguard your account details, payment information, and gaming history. Our privacy commitments apply equally to all members across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We do not sell your data to third parties without your explicit consent, and we honor legal requests from law enforcement only when legally obligated.

Our policy outlines which data we collect, how we use it, who may access it, how long we retain it, and what rights you have regarding your personal information. We encourage you to read this policy carefully and contact our support team if you have questions about your privacy on 99dewa.

What Data We Collect on 99dewa

We collect personal information during account registration: your full legal name, date of birth, email address, and phone number. We use this information to verify your identity and prevent fraud. We also collect transaction data whenever you deposit or withdraw funds—this includes your payment method, transfer amounts, timestamps, and balance history.

When you use 99dewa, our system logs your gameplay data: which games you play, bet amounts, outcomes, duration of sessions, and device information (operating system, browser, IP address). We collect this data to personalize your experience, detect suspicious patterns, comply with regulatory requirements, and improve our platform's performance.

For your first withdrawal request, we may request supporting documents to comply with Know-Your-Customer (KYC) regulations: national ID, passport, or proof of address. We retain these documents securely and use them only for identity verification and regulatory compliance.

We do not collect data beyond what is necessary for account security and regulatory compliance

We do not track your browsing outside 99dewa, sell your email to marketing partners, or combine your 99dewa data with data from other sources without your consent.

How We Use Your Data on 99dewa

We at 99dewa use your personal information for five primary purposes: (1) to verify your identity and prevent account fraud; (2) to process deposits and withdrawals through payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet); (3) to calculate and credit your weekly cashback, tier progression, and promotion eligibility; (4) to comply with local anti-money-laundering (AML) and regulatory requirements; (5) to investigate disputes, detect abuse, and enforce our account policies.

Your gameplay data helps us identify patterns of potential fraud or abuse—for example, coordinated betting across multiple accounts or attempts to exploit bonus terms. We also use aggregated, anonymized data (stripped of personal identifiers) to understand overall platform trends and improve game performance.

We will never use your data to send unsolicited marketing emails unless you explicitly opt in. If you receive promotional messages from 99dewa and wish to opt out, you can disable notifications in your account settings or contact our support team.

Third-Party Data Processors

Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank transfer handlers online payment, e-wallet, mobile banking, local payment) receive your payment details during deposit and withdrawal transactions. These partners are bound by their own privacy policies and are contractually obligated to protect your data. We do not control their practices beyond requiring that they meet standard data protection requirements.

Our hosting provider stores our servers and databases; we require them to maintain reasonable security standards and limit employee access to your data. Our customer support platform may retain your conversation history to resolve disputes and train our support team.

Note: Our servers may be located outside your jurisdiction. By using 99dewa, you consent to the transfer and processing of your personal data in any country where we operate or where our service providers are located.

How Long We Retain Your Data

We at 99dewa retain your account data for the duration of your membership plus a minimum of five years afterward to comply with regulatory and anti-money-laundering requirements. We retain transaction records (deposits, withdrawals, gameplay history) for the same period. If your account is closed due to a terms violation, we may retain relevant data indefinitely to prevent re-registration under false identities.

Your KYC documents (identity verification files) are retained for the duration of your account plus five years. After that retention period, we delete them unless we are required by law to retain them longer. Payment card details and bank account numbers are never stored on 99dewa systems; these are handled directly by our payment partners and deleted according to their retention schedules.

Your Privacy Rights on 99dewa

You have the right to access your personal data held by 99dewa. To request a copy of your data, contact our support team with proof of identity. We will provide your data in a structured, portable format within 30 days.

You have the right to request correction of inaccurate data. If your name, email, or phone number has changed, update your account settings immediately or contact support for assistance. We will correct your records within five business days.

You have the right to request deletion of your personal data, subject to legal and regulatory exceptions. For example, we may be required to retain transaction records for anti-money-laundering compliance. To request deletion, contact our support team and specify which data you wish removed. We will honor deletion requests for data beyond our legal retention period within 30 days.

Cookies and Tracking on 99dewa

Our platform uses cookies and similar tracking technologies to remember your login session, store your preferences (language, theme), and track usage patterns for performance optimization. Essential cookies are necessary for 99dewa to function; you cannot disable these without losing core functionality. Analytics cookies help us understand how members use our platform; you can disable these in your browser settings without affecting your account access.

We do not use cookies to track you across unrelated websites or to sell behavioral data to advertisers. Our cookies expire when your session ends or after a defined period (typically 90 days for login sessions).

Our 99dewa Security Practices

We at 99dewa protect your data through SSL encryption on all login pages, payment forms, and sensitive account areas. Your password is hashed using industry-standard cryptography; even our support staff cannot read your password in plain text. We recommend enabling optional two-factor authentication (2FA) for additional security; when enabled, any login from a new device requires a verification code sent to your phone.

Our systems undergo regular security audits and penetration testing. Employee access to customer data is restricted to personnel who need it for their role, and all employee access is logged and monitored. We maintain incident response procedures and notify affected members within 72 hours of any confirmed data breach, as required by law.

Contacting Us About Privacy

If you have questions about how we use your data, wish to exercise your privacy rights, or believe your data has been misused, contact our Data Protection team via email or in-app chat. Include your account ID and a detailed description of your concern. We will respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to your local data protection authority or privacy regulator in your jurisdiction.

Our privacy policy may be updated periodically to reflect changes in technology, law, or our practices. Material changes will be posted on 99dewa with 30 days' notice. Your continued use of the platform after the notice period constitutes acceptance of the updated policy.

Summary of Your Data on 99dewa

We at 99dewa collect only the data necessary to operate your account, verify your identity, process transactions through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local regulations. We protect your data through encryption, secure storage, and restricted employee access. We retain your information for regulatory compliance but do not sell it to third parties or use it for external marketing without your consent.

Your privacy rights on 99dewa include access, correction, and deletion of your personal data, subject to legal retention requirements. We maintain transparent practices and welcome questions about how your data is used. Contact our support team at any time if you have privacy concerns or wish to exercise your rights.