Member Login

Troubleshooting Login Issues

If you cannot log in to 99dewa, check the following:

• Verify your credentials: Ensure you are entering your registered username or email address and the correct password. Passwords are case-sensitive.
• Check for account suspension: If your account has been suspended due to a terms violation or failed KYC verification, you will receive a notification explaining the reason.
• Clear your browser cache: Old cached login data may cause authentication errors. Clear your cookies and cache, then try again.
• Disable browser extensions: Some ad blockers or security extensions may interfere with the login process. Try disabling them temporarily.
• Reset your password: If you believe your credentials have been compromised, use the "Forgot your password?" link to reset your account access.
• Contact support: If login issues persist, reach out to our support team via in-app chat or email with your account ID and a description of the problem.

Password Recovery Steps

1. Click "Forgot your password?" on the login form.
2. Enter the email address associated with your 99dewa account.
3. Check your email inbox for a password reset link from 99dewa. The link expires after 24 hours.
4. Click the link and enter a new password (minimum 8 characters, with letters, numbers, and symbols for security).
5. Confirm your new password and save the changes.
6. Return to the login form and sign in using your new password.

Enhance Your Account Security

• Enable Two-Factor Authentication (2FA): In your account settings, activate 2FA to require a verification code (sent via SMS) when logging in from a new device. This adds an extra layer of protection.
• Use a Strong Password: Create a password with at least 8 characters, including uppercase and lowercase letters, numbers, and special symbols. Avoid using dictionary words or personal information.
• Update Your Password Regularly: Change your password every 90 days or immediately if you suspect unauthorized access.
• Verify Your Phone Number: Keep your registered mobile number up to date. This is essential for password recovery and receiving verification codes.

What to Do If Your Account Is Compromised

• Change your password immediately: Use the password recovery flow to reset your credentials.
• Review your transaction history: Check your account balance and recent deposits or withdrawals for unauthorized activity.
• Contact support: Reach out to our support team via in-app chat or email and report the suspicious activity with your account ID and the dates and times of unauthorized transactions.
• Request account freeze: If you suspect active misuse, ask support to temporarily freeze your account while we investigate.
• Monitor your linked payment methods: Check your mobile banking, local payment, online payment, e-wallet, mobile banking, or bank accounts (local payment, online payment, e-wallet, mobile banking) for any unusual transactions outside of 99dewa.